Dispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility
Contribute to business reviews and define & review customer collection strategies
Contribute to business reviews and to updates to credit policy definition
Ensure compliance of processes, transactions and reports with CHC policies and guidelines
Monitor operational KPIs to pro-actively manage execution issues
Supervise and coach credit management analysts & collection analysts
Provide expertise and coaching
Anticipate workload and allocate resources for effective and efficient delivery
Select and hire employees
Evaluate employee performance, determine training needs, develop talent
Address performance issues and make recommendations for personnel actions
Motivate and reward employees by recommending salary increases, bonuses and promotions
Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management
Identify process improvement opportunities through elimination of redundant activities
Participate in process automation initiatives and ensure seamless adoption and transition
Participate in global projects as required
KEY WORKING RELATIONSHIPS
CHC CI2C Head of Americas;
CI2C Credit & Revenue partners;
Regional Customer service teams;
Regional Trade & Revenue teams;
SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS
Expertise in Credit Management & Collection Management processes and activities
Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers
Good business acumen
Strong deductive and analytical skills
Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
Knowledge of Microsoft Office
Ability to interact with internal and external clients in a professional manner
Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
Good communication skills
Attentive to customer needs and feedback
Ability to work independently and take ownership of tasks and processes
Ability to organize, prioritize and structure the tasks for oneself and direct reports
Attentive to detail and works with precision
Action oriented, delivery driven, change agent
Lead by example to deliver high quality service, customer satisfaction
A minimum of a Bachelor’s Degree in Finance, Accounting or a closely related field is required.
Graduate degree in Finance or Accounting is preferred
A minimum of 7 years experience in Credit Management and/or Collection Management is required; preferably in an international multicultural environment
Experience in formally leading and managing a formal team is required, preferably in a shared service environment
Knowledge of Spanish is desirable
Position may require up to 10% overall business travel
Ci2C Head of Credit & Collection reports to CHC CI2C Head of Americas and works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.
As a healthcare company and a vaccine manufacturer, Sanofi has an important responsibility to protect individual and public health. Although not required at this time, all Tennessee based roles are encouraged to be fully vaccinated against COVID-19 as part of your job responsibilities.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
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