Summary: Monitors customer aging for assigned accounts. Identifies delinquent accounts, takes appropriate action, and records pertinent notes in system. Communicates with sales team and customers regarding account status, orders, and/or payments. Manage accounts with balances over assigned credit limit.
Review aging of assigned portfolio of approximately 800 accounts with credit limits < $35k. Identify high risk / delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed.
Manage accounts to assigned credit limit.
Analyze credit service bureau data as needed and recommend changes required to credit limit or collection action.
Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
Provide input when placing accounts with a collection agency or a third-party attorney.
Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate.
Perform account reconciliation as needed. Identify deduction patterns and possible operational issues as needed. Answer in-bound phone calls from internal and external customers and provide first call resolution.
Reviews credit hold report and release orders as appropriate.
Understands and demonstrates Essendant's Core Values.
Performs other duties as assigned.
3+ years of B2B collections in a high-volume environment
Ability to make decisions, set priorities and drive goals
Proficiency in Excel and financial system software (SAP)
Strong organizational and communication skills
Ability to work independently and as part of the team
Strong analytical and problem-solving skills
Basic knowledge of Dunn & Bradstreet credit bureau reports
Strong customer focus
Health benefits (Medical, Dental, Vision)
401k with matching
Overtime Pay for hourly employees
Paid Vacation, Floating Holidays, and Sick Time
Maternity and Parental leave benefits
Employee Assistance Program
ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success – we believe in building partnerships with our customers and our employees. Our business wouldn’t be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.