Summary: 
Monitors customer aging for assigned accounts. Identifies delinquent accounts, takes appropriate action, and records pertinent notes in system. Communicates with sales team and customers regarding account status, orders, and/or payments. Manage accounts with balances over assigned credit limit.

Primary Responsibilities

• Review aging of assigned portfolio of approximately 800 accounts with credit limits < $35k.   Identify high risk / delinquent accounts and initiate collection action.  Action includes but is not limited to placing orders on hold and contacting customer for payment via email, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed.
• Manage accounts to assigned credit limit.
• Analyze credit service bureau data as needed and recommend changes required to credit limit or collection action.
• Make recommendations on accounts receivable reserve for accounts within assigned portfolio.
• Provide input when placing accounts with a collection agency or a third-party attorney.
• Notify sales of delinquent accounts and any actions being taken.  Request assistance where appropriate.
• Perform account reconciliation as needed.  Identify deduction patterns and possible operational issues as needed. Answer in-bound phone calls from internal and external customers and provide first call resolution.
• Reviews credit hold report and release orders as appropriate.
• Understands and demonstrates Essendant's Core Values.
• Performs other duties as assigned.

Knowledge/Skills/Ability/Other

• 3+ years of B2B collections in a high-volume environment
• Ability to make decisions, set priorities and drive goals
• Proficiency in Excel and financial system software (SAP)
• Strong organizational and communication skills
• Ability to work independently and as part of the team
• Strong analytical and problem-solving skills
• Basic knowledge of Dunn & Bradstreet credit bureau reports
• Strong customer focus

Benefits:

• Health benefits (Medical, Dental, Vision)
• 401k with matching
• Company Holidays
• Overtime Pay for hourly employees
• Paid Vacation, Floating Holidays, and Sick Time
• Maternity and Parental leave benefits
• Employee discount
• Tuition Reimbursement
• Employee Assistance Program

ESSENDANT Inc. is a leading national distributor that fuels its customers growth with a vast product assortment, world-class fulfillment network and a full suite of advanced sales and marketing tools. We strive for more than just success – we believe in building partnerships with our customers and our employees. Our business wouldn’t be thriving without our hardworking team members. We value all they bring to our company and offer a work environment that fosters training, mentoring and personal growth. We are one team with endless possibilities. We are Essendant.