Supervisor, Collections (Dallas-Fort Worth)

Logistics done differently.

Transport Topics ranked XPO Logistics #1 in North America, and Forbes named us one of America’s best employers. We’re looking for a highly skilled professional who knows how to get the best out of their team. As the Supervisor, Collections, you will be responsible for managing the collections group, communicating with upper management and collaborating with the sales team. If you’re ready to take your career to the next level, come join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

• Manage the collections team and ensure collection metrics are met
• Perform supervisory responsibilities for the team, including interviewing/hiring, conducting performance appraisals, resolving complaints and rewarding/disciplining employees
• Review accounts receivable aging daily and provide plan to collect past-due balances
• Reconcile accounts to ensure credits and payments on accounts meet requirements
• Work with Sales to provide visibility into collection activities, as well as routine updates on department collection efforts
• Perform collection calls and follow up with customers as needed; handle dispute resolution with customers
• Work to ensure bad debt is minimized and Days Sales Outstanding (DSO) is within company standards
• Communicate with outside agencies for the collection of bad debt write-offs