| Logistics done differently. Fortune Magazine named XPO Logistics among the most admired companies in the world, and Forbes listed us as one of America’s best employers. As the Manager, Collections, you will support and manage the performance and productivity of the team in relation to Accounts Receivable (AR) collections. You’ll also provide ongoing feedback, development and guidance to team members. Become a part of our growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you’ll do on a typical day. - Ensure that collection activities (customer interactions and collection call volume standards) are performed on all accounts with a past due Accounts Receivable (AR) balance
- Drive performance metrics, such as Days Sales Outstanding (DSO) Aging accounts and bad debt percentage
- Establish relationships with business partners in sales, onboarding, corrections, credit and billing to drive strategic performance metrics
- Partner in the development of the collection system strategy that includes the delivery of strategic and operational processes and system processes
- Analyze data to make recommendations on forecasting budgets, service measurements and staffing needs
- Drive improvements in collection system strategy including changes in operational, SOPs and training.
- Participate in planning and estimate cycles for setting goals for the collection’s organization based on fluctuations in the economic environment.
- Collaborate with team on accounts to proactively identify areas of potential risk to mitigate escalations.
- Effectively communicate updates to senior management on accounts status/challenges and collection strategy of collections by team, in addition to individual risks within the portfolio of accounts.
- Understand and practice the requirements of the SOX and Internal Controls for the department with the ability to identify deficiencies in the requirements and support procedure changes to mitigate risk.
- Promote a positive and engaged team through creation of a supportive and engaging work environment that promotes collaboration, training and development
- Coach, develop and motivate team in reaching new skills, knowledge and effective communication
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