This position is responsible for customer service activities such as extension of new leases and disbursement of funds.
Prioritize transactions from origination until payment disbursement while maintaining proper risk controls.
Process lease and loan documentation requests effectively and accurately for multiple sales channels by obtaining, validating, completing and maintaining all necessary documentation.
Follow up on outstanding documentation packages and review executed documentation packages for accuracy within company compliance, credit, legal and operation guidelines.
Prepare Purchase Orders or Letters of Intent, as necessary, and obtain signature/approval.Approve Purchase Orders or Letters of Intent up to the proper authority level.
File Uniform Commercial Code financing statements or other necessary instruments to protect and perfect the company’s interest in financed equipment.
Obtain verbal verification of equipment delivery and/or authorization to disburse funds, if required.
Prepare and submit file for funding review.
Review third party document package submissions up to the proper authority level and submit to second reviewer for sign off on submission.
Present transaction issues to Senior level associates, supervisors or management for proper guidance.
Document all conversations and actions taken on transactions within the system of record.
Support the organization by assisting in entering application data for financing opportunities and submitting to credit.
Monitor open customer service requests and verify all needs are addressed.
Prioritize daily workflow to ensure accurate completion of requests in a timely manner and provide excellent customer service to internal and external customers.
Provide various services to support department manager and other staff in accordance with company policies, procedures and guidelines.
Perform other duties as assigned.
Bachelor’s degree in related field or equivalent combination of education and experience required.
1+ years direct equipment financing/leasing and contract experience preferred.
1+ years customer service experience preferred.
Exhibit a high degree of professionalism and confidentiality in handling and having access to sensitive information
Ability to prepare documentation for multiple sales channels, understanding the unique contract structures necessary to facilitate document execution and close as well as ability to propose document language for approval.
Excellent interpersonal skills, including the ability to work across the organization
Energy, Drive, Ambition
Learn From Mistakes
Putting People at Ease
Getting Information, Making Sense of It; Problem Identification
Being a Quick Study
Knowledge: Trade and Business
Maintains Clear Communication with Customer
Telecommuting is allowed.
Internal Number: 3270
About Midland Equipment Finance
Midland Equipment Finance (MEF) is a division of Midland States Bank, Member FDIC.
MEF helps businesses achieve success with simplified financing options, competitive pricing and fast processing. Long-term relationships are everything to us. We measure our success on that of the vendors we serve and the satisfaction of their customers.
MEF provides finance solutions to clients located in all 50 states in all traditional market verticals with specialization in transportation, construction, environmental, manufacturing machinery, and specialty vehicles. MEF emulates the strong corporate culture of its parent and ranks among the top 100 bank owned equipment finance companies by assets and volume. The company has been on a fast paced, upward growth trajectory since launching in 2017, a trend that has continued throughout 2020, necessitating the need for support in the position(s) listed here.
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.