The Credit/Accounts Receivable Manager reports to the Assistant Controller and plays a key role in creating a positive customer experience. They will ensure high-quality execution of collections, maintain a strong business relationship with customers, and collaborate with various departments to manage all A/R and cash collections processes.
DUTIES AND RESPONSIBILITIES:
Develop company credit policies.
Create priority and risk assessment rankings for existing customers.
Review new customer credit applications and establish new lines of credit and credit terms.
Perform risk assessments of existing customers' credit lines and revise as required.
Assist with analysis, preparation, and approval of MSA’s and other customer-based selling arrangements.
Based on creditworthiness, obtain collateralization as required (letters of credit, parent guarantees).
Coordinate collection actions with outside firms.
Manage accounts receivables according to the escalation process and execute collection procedures.
Manage the billing team.
Respond to inbound calls and proactively call customers as defined by company guidelines to advise on invoice information, payment completion, and account balance.
Responsible for the follow up of invoices until customer payment is received and receivable is cleared.
Follow up with customers on unapplied payments to identify relevant invoices and apply cash.
Communicate routinely with Operations and Sales representatives regarding collection issues, payment trends, pertinent customer information, and payment irregularities.
Work with leaders within Finance and Accounting to escalate customer payment and balance issues.
Assist in month-end closing processes using Sage and CRM on a daily basis.
SKILLS AND QUALIFICATIONS:
Bachelor’s degree in Business, Accounting, Finance, or equivalent work experience.
Must have manufacturing or oilfield service industry experience.
Strong credit and accounts receivable experience. Prior supervisory/management experience.
Proficiency in Microsoft Office and ERP systems (SAGE is a plus).
Proficiency with invoice processing platforms and transaction automation systems (e.g., OpenInvoice).
Ability to utilize SharePoint and navigate through other workflow platforms.
Proficiency with Sales and Operations processes and offer robust support to these teams.
Strong issue diagnosis, problem-solving, and analytical skills.
Customer focus, attention to detail, prioritization skills, with the ability to work independently.
Ability to work in a fast-paced environment and to balance strategic and operational aspects of the role.
Applicants must be currently authorized to work in the United States.
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