Manage government and commercial collections team to meet & exceed monthly & quarterly cash collection, delinquency & DSO targets.
Manage collections team to prepare & provide in depth analysis on the client status of the various stages of delinquency & making recommendations to Sales & Finance management on solutions to dispute & escalate activity to legal.
Prepare & provide key metrics & collection results pertaining to team targets on cash collection & delinquency goals to management
Decide creditworthiness of new and renewing business opportunities with sales. Review non-standard terms and billing schedule requests and provide recommendations to sales or decline. Provide updated language, calculation of credits for renewing contracts & recommendations for edits before submission to Client
Present collections requirements to Sales new hire training classes & facilitate presentations throughout the year of process improvement to increase productivity & efficiency for Sales.
Hire, train and develop all collections associates to meet and exceed their goals and objectives.
Understand & adhere to all corporate guidelines for pricing, legal, product, SOX & country specific laws
Partner with all business units to continually improve processes and relationships to increase productivity.
Master all collections process through Oracle iCollections combining collection efforts via phone & email to the Client.
Ensuring the team updates their notes and records accurate status codes in iCollections
Coordinate with the Order Management teams to validate Clients outstanding balance and authorize the refunding of any over payment coordinating with Cash Applications.
Identify Client issues early & escalate to finance and sales management.
Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
Authorize credit memos and ensure accurate coding depending upon the nature of the credit.
Hiring, managing performance, coaching and developing associates to deliver outstanding performance.
Work closely with Sales, Finance, Legal, Corporate Pricing and Deal Hub management and provide guidance to resolve issues and handle escalations.
Proactively lead monthly meetings with sales managers and teams.
Proactive and inquisitive problem solving.
Regular review and updating of processes to ensure the department maintains pace with the changing environment.
Conduct training at various levels (Team, Department, Sales New Hires and assigned Sales regions).
Who you are:
Motivated, high-potential performer, with demonstrated ability to influence and lead
Strong communicator with excellent interpersonal skills
Able to solve complex problems and successfully manage ambiguity and unexpected change
Teachable and embracing of best practices and feedback as a means of continuous improvement
Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
What we offer:
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Performance based recognition and rewards
Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner’s comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. For more information, visit gartner.com.
Bachelor's Degree, preferable in Accounting or Finance or equivalent business experience.
Minimum 5 years’ experience in a management role.
Experienced in the Credit & Collections process
Excellent analytical skills.
Experience in project management.
Experience in credit management systems implementations / upgrades.
Experience leading and developing large teams.
Strong customer service skills.
Excellent verbal and written communication skills
Strong initiative and willingness to take on projects in a proactive manner.
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.