Job Summary: The Credit Administrative position is responsible for collecting balances due from accounts receivable customers and maintaining adequate customer contact. Accountable for reducing delinquency, assisting in the reconciliation for assigned accounts and documentation of transactions in a fast pace goal oriented environment.
Essential Job Functions:
Review order queue every 15 mins to ensure orders are being addressed in a timely manner
Review customer account history, past payments, average days to pay, credit limit, etc., to determine if an order should be released or remain on hold
Communicate with sales team on customer’s order that are pending release
Utilizing 10 day weekly aging in addition to 30/60/90 aging report for account management
Systematically contacting customers based on past due and amount status
Contact customers via email and telephone to address account status, schedule account follow up, escalate matters in a timely manner to Credit Manager
Responding to customer requests in a timely manner, to ensure positive collaboration and accurate resolution including but not limited to resolving account balance issues
Establish and maintain effective & cooperative working relationship with customers and all internal departments
Update customer account with ARI and IDI notes regarding communication between Credit and the Customer
Meet weekly with Credit Manager to review accounts 30+ days and determine next course of action
Research and resolve disputes, payment variances, regarding billing, PO, freight, RGA’s, and other types of disputes. Utilizing Prelude QFE program to resolve disputes. Code and address Disputed Invoices daily.
Participate in team huddles and meetings
Perform credit reviews of the account using D&B reports and customer credit history with Talley
Perform timely preparation of monthly reports on delinquent accounts as defined by the Credit Manager (60+ day review)
Meet defined department goals
Perform other related duties as assigned to by management; attend meetings, training sessions as required
Desired Knowledge, Skill and Experience:
Minimum of 2 to 4 years of related commercial collections experience
Post-secondary business education preferred; high school diploma required
Ability to act in a professional manner
Ability to work effectively as a team member and multitask in a fast paced environment
Intermediate to Excellent skills understanding commercial credit and collections
Ability to interpret and make sound credit decisions utilizing D&B report in addition to customer credit history with Talley.
Intermediate skills in Excel (Lookup, Pivot, Formula’s), Word, and Outlook
Excellent Oral and Written communication skills
Excellent Problem Solving
Great Customer Service
Great at Planning/Organizing
Adaptability – the individual adapts to changes in the work environment
What We Offer You!
Full Medical Benefits- Medical, Dental, Vision, Life Insurance, and 401k (4% matching). Profit Sharing. PTO, Sick Pay and Holiday Pay
As an equal opportunities employer, we hire for Innovation and appreciate Diversity.
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.