If you are an experienced and successful Credit and Collections Supervisor, we have the ideal job for you. Come to work for our successful manufacturing business. This is an in-office leadership position in a pleasant and positive office in Garden Grove. We offer competitive pay along with excellent benefits (paid vacation, 9 paid holidays per year, sick pay, Blue Shield medical insurance, dental insurance, free life insurance, tuition reimbursement, and a 401(k) with a 4% company match) in a casual, yet professional office environment.
Manage a credit and collection team and activity in fast paced, high volume work environment with a strong focus on customer service. Analyze account status of customers and take appropriate steps to collect amounts owed. Analyze credit levels and credit status for current and prospective customers. Work together professionally as a team with Credit & Collection direct reports and with other departments within the Company such as Sales and Order Processing.
Management and mentoring of department personnel
Participate as a key member of the department during the busy season participating in cash application, collections, reconciliations, etc.
Active monitoring and maintenance of customer accounts, identifying focus areas for collection efforts, credit limit changes, etc.
Manage escalated issues in a comprehensive and timely manner
Manage collection agency relationship and all activity to and from the agency
Identify process improvement opportunities to optimally manage volume and accelerate collections
Develop and maintain department policy and process documentation
Manage information to and from industry credit resource ASI
Assist accounting with month-end close of the AR module, including subledger to GL tie out and research as necessary
3-5 years High Volume corporate Collections experience
Knowledge of Billing and Collections procedures
Credit and collection certifications preferred
Experience with credit card method of payment and best practices
Strong attention to detail, goal oriented
Experience with integrated ERP system; Microsoft Dynamics AX - a plus
Proficiency with Microsoft Office (Outlook, Word and Excel)
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
Supervisory experience and track record of successfully leading a department
Additional Salary Information: Good benefit package, including 401(k) with a match
Internal Number: CNC
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