To assist in the collection process, maintenance of customer accounts, and perform duties as assigned by the Credit Manager.
Assist Credit & Collection Manager with credit hold releases, processing dealer application and credit reference requests, and customer master setup.
Facilitate account receivable and collection tasks for internal and external customers
Collections calls, negotiate and secure payments on past due balances, address discrepancies
Comply with commercial consumer debt collection laws
Responsible for maintaining accurate accounts receivable customer notes in Salesforce
Send invoices and other documentation to customers
Research and process customer questions about invoice payments, charge-backs, and returns
Manage phone and email correspondence regarding account status
Assists with month end closing procedure of all posting and applied credits
Associate's degree or equivalent from two-year college or technical school, or one year related experience
Proven collections experience
Knowledge of general accounting principles
Proficient in Microsoft Office
Excellent written and verbal communication skills
Strong customer service
Ability to troubleshoot, identify and resolve problems
About Petzl America, Inc.
Petzl's mission is to create innovative tools and services that allow men and women to progress, position, and protect themselves in vertical environments, as well as to light their way in the dark.
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As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.