Corcentric is seeking an experienced supervisor to assist in overseeing the Credit and Collections team in our Downers Grove, IL location. This individual is responsible for supervising the daily activities of a team of credit, collection, and AR resolution analysts. This person will also oversee a large collection portfolio. If you are interested in joining a fast-paced, innovative company that offers a competitive salary, great benefits, and the ability to grow within an organization, we encourage you to share your unique point-of-view and talents with us.
Oversee the daily activities of direct reports on the credit and collections team
Provide training and education to staff related to credit policies and procedures
Identify issues with billing, pricing, EDI, etc. and escalate as needed
Develop and maintain close working relationships with sales
Negotiate the resolution of collection matters with customers, escalating critical issues to the Director of Credit & Collections.
Work with other departments to ensure that client/customer expectations are being met
Identify issues contributing to changes in delinquency percentages
Review and identify customers to be placed on hold or sent to outside collection agency
Support the Credit and Collections department through goal setting, positive feedback and on-going coaching to ensure activities are performed within department and Company policy
Identify staffing issues with performance evaluations, training and disciplinary action as needed
Maintain and document communication with customers
Prepare reports for management
Review credit limits for new and existing accounts
Strong organizational, team-building and leadership skills and the ability to work and navigate within a complex matrixed organization
Established track record of success in prior credit & collection roles
The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches
Strong mentoring and staff development skills
Able to analyze financial statements, credit reports, and other information for the establishment and/or review of credit lines
7+ years of experience in a collections role in a commercial environment
5+ years of supervisory experience
College degree preferred
Proficient with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.