The duties of a Credit Analyst include collection calls and/or correspondence in a fast paced goal oriented collections department. The Credit Analyst will provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts.
ESSENTIAL JOB FUNCTIONS INCLUDE:
Accountable for reducing delinquency and improving DSO for assigned accounts.
Perform other assigned tasks and duties necessary to support the Credit Department.
Enlist the efforts of sales and management when necessary to accelerate the collection process.
Establish and maintain effective and cooperative working relationships with customers and sales.
Weekly review of aging report and communication with assigned customers to resolve all delinquent items.
Obtain updated tax certificates for assigned customers when necessary and maintain certificates in tax software.
Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
Adding new accounts in the system and updating existing accounts as necessary.
Internal and External customer interface.
Participate in team planning meetings.
Meet defined department goals and activity metrics.
Associates or Bachelors degree in Accounting, Finance or related field is required.
2 years experience in Credit / Collections experience.
Knowledge of Billing and Collections procedures.
Accounts Receivable knowledge/experience a plus.
Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs.
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
Strong track record of building and maintaining solid relationships with internal and external customers and vendors.
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions.
Builds and Manages Collaborative Relationships
Strong Business Acumen and Sound Judgment
KNOWLEDGE, SKILLS, AND ABILITIES:
Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities – with both internal and external customers – to be performed with a professional demeanor and that all participants be held accountable to this high standard.
Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports in Microsoft Word, PowerPoint and Excel. Listens to understand input, feedback and concerns. Provides complete information in an open, honest and straightforward manner. Responds promptly and positively to questions and requests.
Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.
Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner.
Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can and 3rdEye – One Vision — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.
The foundation of our success is found in the ESG Team Terra core values:
Collaborative Entrepreneurial Spirit
Winning Through Customers
High Ethical Standards, Openness, and Trust
Expectation for Results
Respect and Value People
Available benefits include: 401K, 11 paid annual holidays, medical coverage, life insurance, long-term disability insurance, tuition assistance and more!
Environmental Solutions Group (ESG) and its related companies provide Equal Employment Opportunity (EEO) to all qualified applicants without regard to race, color, religion, sex, or national origin. ESG is a drug-free and tobacco-free workplace.
As the advocate for business credit and financial management professionals NACM and its network of Partners take great pride in being the primary learning, knowledge, networking and information resource for commercial creditors nationwide.